Refund and Returns Policy


Shipping Policy:

  • All products are virtual and are delivered via email within 15 minutes of purchase. We refer to this as “instant delivery” in our product descriptions. If you cannot find the email then you can contact us at our live chat for assistance or a reissue of your digital product. Alternatively, at any time you can register an account with your order email and the digital product will be permanently visible on your account page.

Refund Policy:

  • If your activation code is not working then you are entitled to a refund after showing full screenshots about error codes you may have faced. However, we can also provide replacements if requested by the customer. In the case of user mistakes, we are not obligated to refund you. Although, we generally provide replacements if you’ve purchased the wrong product by accident. Under no circumstances will we refund you for purchasing the incorrect product, only a swap is possible in this instance.

General Terms and Conditions:

1..1. Subject to the other provisions set forth in these Terms and Conditions, windows11prokey.COM grants the Users a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the services offered by windows11prokey.COM. This license refers strictly to the functionalities of the Site and does not concern any licenses to digital content, especially activation codes offered.
1.2. All rights not expressly granted to the Users in these Terms and Conditions are reserved and retained by windows11prokey.COM or their owners, licensors, suppliers, publishers or other authorized persons.
1.3. The users must not misuse the windows11prokey.COM services. The Users may use the windows11prokey.COM services only as permitted by law. Users and Sellers are not allowed to use them in order to violate the law or third party rights, in particular any copyright, intellectual property rights or personality rights.

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